Frequently asked questions

About 2-3 weeks to build - shaping and sanding, then photos of your actual piece for you to approve, then oiling and finishing - and another 3-7 business days in transit. Roughly 3-4 weeks door to door, with tracking by email.

Yes. Every order ships free to the contiguous United States. Large furniture is crated and delivered curbside by freight; smaller pieces ship by parcel.

A hand-rubbed oil and wax finish that soaks into the grain instead of sitting on top like a plastic coat. It can be refreshed at home with a soft cloth and a little furniture oil.

Yes. Before any oil goes on, we email photos of your actual piece. Finishing starts only after you approve it or ask for small adjustments.

Yes - solid hardwood throughout, with no veneer, MDF or particle board. Grain, knots and tone vary from piece to piece because every board is different.

You can change or cancel within 24 hours of ordering for a full refund. After that, made-to-order furniture is final sale, but anything that arrives damaged, defective or wrong is repaired, replaced or refunded at no cost to you.

Often, yes. Email support@whitesfinishedfurniturehardwood.com with the piece and the dimensions or tone you want and we will reply with a quote before you order.

Dust with a dry soft cloth, wipe spills right away, use coasters for hot or wet items, keep the piece out of direct sun and away from heaters, and re-oil once or twice a year.

White's Finished Furniture & Hardwood is based at 2 W Kennewick Ave, Kennewick, WA 99336. We sell online and ship across the contiguous U.S.; please email us before planning a visit.

Our pieces are made by hand in partner artisan workshops in Vietnam and China that specialise in solid hardwood. We choose the designs, check each piece by photo and handle your order from start to delivery.